Job Scope:

Reporting to the Head of Operations, Singapore. This role is responsible for the overall effective performance and management of the storage facilities in Singapore, playing a key role in supporting the Company's revenue and profitability goals:

• Manage the day to day operations of the assigned site.
• Oversee customer records & finance reporting to ensure accuracy.
• Building, developing and maintaining customer relationships by identifying their storage needs and providing solutions.
• Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials.
• Guide new customers through rental processes and agreements.
• Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity.
• Ensure the facility meets the highest of cleanliness standards.
• Run errands for the facility and travel as needed to other facilities.
• Manage expenses to ensure property standards are met and company policies are in force.
• Responsible for any security breaches, cash and stock discrepancies and customer complaints.
• Resolve all escalated issues independently and able to make decisions on sites operations matters.
• Clear understanding of company's visions & goals and is committed to lead the team to achieve them.
• Knowledge sharing & mentoring the team; Motivate the team and instil strong team spirit.

Job Requirements:

• Diploma/College education in Business Administration or any related field.
• 3 years of customer service experience (i.e. retail sales, sales associate, front desk, site management, and/or other customer-oriented sales roles). 1 year of experience in supervisory role is a plus.
• Strong computer skills and able to perform independently and excel in a results-driven environment.
• Leadership skills especially in people/crisis/change management.
• Strong verbal and written communication skills.
• Understanding of best practices in the Self-Storage industry.

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.