Assistant Executive (Marine Claims)
TOKIO MARINE INSURANCE SINGAPORE LTD.
Responsibilities:
Requirements:
- Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and TM Group of Companies.
- Manage correspondence and attend meetings with clients/intermediaries when required.
- Upon claims notification, gather relevant customers' details, arrange surveys and contact settling agents if needed.
- Create claim files/checklist and check policy/reinsurance/treaty arrangements before confirming underwriting accpetance with TM Group of Companies.
- Send Acknowledgment Letter and request necessary claims documents from clients/intermediaries.
- Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
- Draft LLA/MLR for approval and ensure reserves are timely and accurate.
- Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
- Verify premium payment before processing claims and liaise with Finance on payment delays.
- Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
- Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
- Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
- Review files regularly, compile monthly/quarterly statistics as needed
- Conduct UAT for Marine Claims module.
- Carry out duties assigned by management.
Requirements:
- Diploma/Degree holders in Insurance, Maritime Studies or related discipline;
- Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent;
- Good working knowledge of Microsoft Office application;
- Relevant experience will be an added advantage;
- Possess good interpersonal and communications skills;
- Able to multi-task, is a team player, conscientious, tactful, customer-focused and willingness to learn new skills.
JOB SUMMARY
Assistant Executive (Marine Claims)
TOKIO MARINE INSURANCE SINGAPORE LTD.
Singapore
3 days ago
N/A
Full-time
Assistant Executive (Marine Claims)