• To oversees a restaurant's dining room operations, focusing on excellent guest experience and service quality. Their responsibilities include supervising staff, managing table service, handling guest concerns, ensuring hygiene standards, coordinating with the kitchen, and managing supplies. The role requires strong leadership, communication, customer service, and menu knowledge to maintain a smooth and satisfying dining environment
• Guest Experience:Greeting guests, ensuring they are seated and served promptly, and making sure their overall experience is positive.
• Staff Supervision:Training, mentoring, and supervising servers and other front-of-house staff, and potentially conducting performance reviews.
• Service Coordination:Liaising between the kitchen and dining staff to ensure smooth service, timely delivery of food, and proper communication of guest needs and allergies.
• Operational Management:Overseeing the cleanliness of the dining area, checking table settings and supplies, and managing inventory of food and beverages.
• Problem Solving:Addressing and resolving guest complaints and concerns in a professional and tactful manner.
• Menu Knowledge:Possessing thorough knowledge of the menu, including ingredients, preparation methods, and presentation, to answer guest questions and make recommendations.
• Compliance:Ensuring the restaurant adheres to all health, safety, and hygiene regulations.

Essential Skills

• Leadership: Ability to lead, motivate, and train a team of staff members.
• Customer Service: Exceptional interpersonal skills to provide professional and friendly service to all guests.
• Communication: Clear and professional communication with both guests and staff.
• Problem-Solving: Ability to remain calm and professional to resolve issues effectively under pressure.
• Attention to Detail: Meticulousness in ensuring high-quality service, cleanliness, and proper table settings.
• Product Knowledge: In-depth understanding of the menu and offerings, including the ability to make recommendations and upsell.