Basic Function

• Support the Loss Prevention Manager in overseeing hotel safety and security operations.
• Ensure protection of guests, patrons, employees, and hotel property.
• Act as Loss Prevention Manager in their absence.

Key Duties & Responsibilities

Operational Management

• Direct and coordinate activities of Security personnel in line with hotel procedures.
• Plan and schedule day-to-day security assignments to ensure full coverage.
• Serve as acting Loss Prevention Manager when required.

Safety & Security

• Prevent property losses, injuries, or fatalities on hotel premises.
• Implement and monitor crime prevention measures, recommend remedial actions.
• Support management, associates, and guests in alignment with safety objectives.
• Liaise with police and relevant authorities on incidents and investigations.

Compliance & Supervision

• Supervise and coach security staff, ensuring adherence to policies and procedures.
• Conduct regular reviews of security policies and recommend improvements.
• Oversee issuance and accountability of security-related items:

1. Occurrence Books

2. Pocket diaries

3. Keys and Key Registers

4. Security Passes

Incident & Risk Management

• Prepare incident reports for submission to the General Manager.
• Conduct regular checks on CCTV, monitors, radios, batteries, and related equipment.
• Take immediate follow-up action on faults or damages.
• Coordinate with carpark vendor on autopay system maintenance.
• Manage accountability of complimentary parking tickets.

Administration

• Maintain and oversee all administrative records of the Security Department.
• Ensure compliance in reporting, documentation, and record-keeping.

Other Duties

• Perform additional responsibilities assigned by Management.

Qualifications & Requirements

• Diploma or Degree in Security Management, Criminology, or related field preferred.
• 3-5 years of supervisory experience in security or loss prevention, preferably in hospitality.
• Licensed under PLRD
• Complete mandatory WSQ training
• Hold a valid security ID card
• Strong knowledge of safety procedures, crisis management, and crime prevention.
• Effective leadership, communication, and interpersonal skills.
• Ability to remain calm and exercise sound judgment under pressure.
• Physically fit to conduct patrols and respond to incidents.
• Familiarity with security systems (CCTV, access control, alarm systems).