Ticket Collector

Working Hours:6:30am-2:30pm or 2pm-10pm, select a fixed time slot,

6 days a week
Rotating shifts, 4 days off per month
Location: Woodlands

Responsibilities

• Ticket Verification:Check if passengers have a valid ticket for their journey or entry.
• Passenger Assistance:Address customer inquiries, resolve ticketing issues, and assist with seating or other travel-related problems.
• Safety and Security:Ensure passengers are safe, enforce rules and regulations, and report any security concerns or restricted items to authorities.
• Fare Collection & Dispute Resolution:Handle passengers who do not have the correct fare, explaining consequences and offering solutions such as purchasing a new ticket.
• Record Keeping:May involve preparing charge sheets, managing ticket inventory, or other administrative tasks related to ticketing and operations.
• Customer Service:Ability to provide friendly, courteous, and helpful service to a diverse range of people.
• Communication Skills:Clearly and politely communicate with passengers, colleagues, and authorities.
• Conflict Resolution:Address and resolve issues, such as fare disputes, calmly and effectively.
• Attention to Detail:Accurately check tickets and ensure compliance with regulations.
• Observational Skills:Notice any security issues or violations of rules and regulations.