o Sales & Marketing

o Responsible for all day-to-day sales operations (office and project), ensuring smooth running of business activities.

o Set and achieve sales and marketing strategic goals in line with company objectives.

o Responsible for all sales and marketing support activities.

o Review and formulate sales and marketing strategies on targeted accounts.

o Conduct market research and competitor analysis to identify opportunities for growth.

o Develop and maintain strong relationships with municipalities, urban planners, architects, M&E consultants, FM companies, and contractors.

o Prepare proposals, quotations, and pricing strategies.

o Responsible for all after-sales collections.

o Project Solutioning & Technical Support

o Engage in project solutioning by evaluating client requirements and proposing suitable IoT solutions.

o Customize smart city solutions (e.g., smart lighting, smart metering, smart fire protection, healthcare IoT) based on project needs.

o Work closely with the technical team to ensure feasibility and cost-effectiveness of proposed solutions.

o Oversee the customer support process and organize efforts to enhance customer satisfaction.

o Provide technical clarifications during project implementation and commissioning.

o Solution Presentation & Training

o Prepare and deliver solution presentations, demonstrations, and proof-of-concepts.

o Conduct training sessions and workshops for municipalities, consultants, architects, FM companies, and contractors to promote adoption of IoT solutions.

o Act as the subject matter expert (SME) during industry events, seminars, and exhibitions.

o Develop training materials, presentations, and product guides tailored to different audiences.

o Customer & Account Management

o Maintain long-term relationships with strategic customers and stakeholders.

o Act as a key liaison between clients and the company, ensuring proper communication of requirements.

o Follow up on project deliveries, milestones, and client satisfaction.

o Manage escalations and provide solutions to resolve client concerns promptly.

o Strategic & Management Responsibilities

o Support management in identifying new business opportunities and partnerships.

o Provide input for product development and innovation roadmap based on market feedback.

o Track sales performance metrics and prepare reports for management review.

o Any other duties delegated by the management.