Key Responsibilities

* Manage installation, configuration, testing, and operations of client platforms.

* Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.

* Handle service requests and provide timely status updates to relevant stakeholders.

* Monitor and document system configurations, ensuring compliance with agreed service levels.

* Participate in client platform implementation and upgrade projects.

* Conduct research and evaluation of new client platform tools.

* Provide systems-related technical advice to customers or project teams.

* Manage client platform systems, including changes via the formal change request process.

* Prepare and deliver regular status and performance reports.

* Perform pre-sales support tasks related to client platforms.

* Gather and analyze infrastructure requirements to support business/application needs.

* Establish and maintain facility management standards and best practices.

Mandatory Skills

* Strong knowledge of Windows 10.

Preferred Skills

* Familiarity with Windows 11.

Other Requirements

* Standby Duty: Required (24 x 7).

* Shift Work: Not required.