Restaurant Manager

General duties:

1. Daily Operations Management

• Oversee the entire restaurant operations to ensure the restaurant runs smoothly and efficiently during all shifts. .

• Manage and oversee reservations, table assignments, and waitlists to maximise seating efficiency.

• Collaborate with kitchen and back-of-house teams for smooth service flow.

• Monitor and maintain cleanliness and presentation of the dining area and bar and hygiene at all times.

• Implement and maintain operational procedures and standards.

• Manage POS system operation and cash handling procedures.

• Prepare daily sales reports and assist with shift closing duties.

2. Team Leadership & Staff Management

• Hire, train, schedule and supervise restaurant staff including waitstaff.

• Create staff schedules to ensure adequate coverage.

• Foster a positive team culture and encourage high morale and teamwork.

• Conduct performance evaluations and provide ongoing feedback and coaching.

3. Customer Experience

• Ensure high levels of customer satisfaction through excellent service.

• Greet guests warmly and ensure an exceptional dining experience from arrival to departure. • Handle customer feedback, compliments, and complaints in a professional manner.

• Build rapport with regular customers to foster loyalty.

4. Inventory & Cost Control

• Monitor stock levels of food, beverages, and supplies.

• Coordinate with suppliers and oversee order placements.

• Manage food cost, wastage, and implement cost-saving initiatives.

5. Financial & Administrative Duties

• Petty cash & claims.

• Monitor daily revenue, costs, and other financial aspects of the restaurant.

• Assist with budgeting, forecasting and financial reporting.

• Implement cost control measures and minimize wastage.

6. Social Media Management

• Plan, create, and schedule engaging content for platforms like Instagram, Facebook. • Promote new menu items, events, and promotions.

• Monitor engagement, respond to comments and messages in a timely manner.

7. Branding & Online Presence

• Maintain the restaurant's brand image and tone online.

• Ensure consistent photography style, captions, and visual themes.

• Work with designers or use simple tools to create visual content (e.g., Canva).

8. Marketing Campaigns & Collaborations

• Run social media ads and basic digital marketing promotions.

• Coordinate with food influencers, bloggers, or media for reviews and exposure.

• Track performance of marketing efforts and suggest improvements.

9. Compliance & Safety

• Ensure compliance with health and safety regulations.

• Maintain cleanliness and sanitation standards in all areas of the restaurant.

• Stay up to date with licensing, hygiene, and safety requirements.

Any other work as assigned by the superior.