Application Support Specialist
CMC-APAC PRIVATE LIMITED
Key Responsibilities:
Required Skills & Qualifications:
- Provide L1, L2 and L3 (If needed) support for software applications
- Troubleshoot and resolve application-related issues
- Monitor application performance and system alerts
- Document support procedures and issue resolutions
- Collaborate with development and infrastructure teams
- Assist in application testing and deployment
- Train end-users on application functionality
- Escalate unresolved issues to the appropriate teams
- Maintain knowledge base and support documentation
- Participate in on-call support rotation
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1+ years of experience in application support or IT helpdesk
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal abilities
- Experience with SQL and database management
- Familiarity with ITSM tools like ServiceNow or Jira
- Ability to work independently and in a team
- Knowledge of scripting languages is a plus
- Understanding of the software development lifecycle
- Customer-focused mindset
JOB SUMMARY
Application Support Specialist
CMC-APAC PRIVATE LIMITED
Singapore
20 days ago
N/A
Full-time
Application Support Specialist