Role: Client Engagement Manager

Salary - SGD 8000 - SGD 10000

Duration: 12months with potential renewable

We are looking for a strong, motivated, independent, and energetic Client Engagement Manager to act as a customer integration and execution point; responsible to drive complex cross-team communication, and execution accountability across both active projects and identified sales opportunities.

Key job responsibilities

• Collaborate with internal field sales, pre-sales architecture and delivery to understand our customer's needs, their business and how success is defined.

• Seeks to solve customer business problems through existing programs and innovates to build new initiatives where there are no existing ones

• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.

• Takes proactive steps to ensure teams meet or exceed customer expectations.

• Works effectively in a dynamic environment with changing priorities.

• Interfaces with customer and internal stakeholders which consists of senior leadership teams

• Understands the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognises environmental or cultural nuances and adapts.

• Team player who effectively builds relationships with cross-functional team members, sponsors, key stakeholders, executives, and other individuals or organisations

To excel in this role, you should possess a confident personality with strong business acumen and can clearly communicate at all levels with the customer.

Key Qualifications

Preferred Qualifications:

• 5+ years of experience driving large initiatives with Singapore based customers

• An additional 10+ years of experience driving large initiatives with other customers

• Effective communication and interpersonal skills with proven ability to impact & influence key stakeholders

• Experience working with broad groups of stakeholders including senior leadership

• Experience managing multiple projects at the same time, and navigating competing priorities and goals

• Experience using data and metrics to measure impact and determine improvements

• Experience presenting metrics and progress against goals to senior leadership

• Demonstrable experience of working closely with operations and program functions to establish optimum solutions to identified risks

• Strong analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problems

• Ability to resolve ambiguity or conflict situations to bring teams and business groups into alignment; proficient in taking complex/technical subject matter and refining/presenting to the business at any level to result in understanding and appreciation

• Technical problem-solving and analytical skills and escalation management in a complex environment