Manager - Branch Services (Operations)
HL BANK
Job Responsibilities
Job Requirements
- Perform the duties of a Bank Teller at bank counter, include processing/checking customer transactions, handling cash/cheques, providing customer account services and adhering to security procedures etc.
- Attend to customers' enquiries and feedback in a professional manner in order to ensure a good banking experience for our customers.
- Process/ Checking transactions such as Fixed Deposit, FX transactions, daily CTS-USD/SGD, Fast, GIRO payment, cheques, funds transfer (HLCF, V8, Olympics),
- Participating in IDT, UAT, Project implementation and system enhancement/healthcheck.
- Provide inputs into operation processes and workflows to deliver efficiently and mitigate risk.
- Responsible to maintaining document management processes, including filling, scanning and organizing warehouse documents related to assigned tasks. This ensures seamless operations and facilitates convenient access to vital information as needed.
- To perform RCSA as per schedule
- Ensure timely and accurate submission of reports and data to the Management.
- Escalate potential operation issues, provide recommendations and suggestions to the Management.
- Update procedures to reflect changes to policies/regulations and in current practice
- Update SOPs to incorporate new work processes, policies and/or regulations
- Responsible for checking and authorization of other team members' work (where required) to ensure accuracy in processing/settlement in the transactions.
- Work as a team and contribute towards the Business Objectives.
- Ensure strict adherence to standard operating procedures (SOP), regulatory requirements and compliance standards for all processes.
- Provide proper guidance and on-going mentoring/training of new joiners.
Job Requirements
- Minimum 8 years of relevant experience in Banking sector
- Diploma or Degree qualification
- Team player, adaptable to fast-pace environment
- Only Singaporean and SPR need to apply
JOB SUMMARY
Manager - Branch Services (Operations)
HL BANK
Singapore
13 days ago
N/A
Full-time
Manager - Branch Services (Operations)