Job Description:

We are a pet cremation company seeking a versatile and compassionate individual to join our team as a Specialist (Veterinary Accounts & Client Support). This role blends marketing, veterinary account management, and business development with support in operations and customer care.

Key Responsibilities:

• Build and manage relationships with veterinary clinics and partners.
• Act as the primary contact for veterinary accounts, ensuring excellent service and support.
• Develop and implement social media and digital marketing strategies to grow brand awareness.
• Create engaging marketing content (social media posts, visuals, campaigns) aligned with our values of compassion and dignity.
• Support business development initiatives and outreach to new partners.
• Assist with events, workshops, or seminars with partners.
• Prepare reports on marketing, partnership, and outreach performance.
• Provide support to operations and customer care when needed, including:
  Attending to pet families with professionalism and empathy.
  Assisting in collection and handling of pets with care and respect.
  Supporting cremation service coordination and client follow-up.
• Collaborate closely with the operations team to ensure seamless service delivery.

Requirements:

• Compassionate, respectful, and comfortable working in an environment involving pet aftercare.
• Reliable, responsible, and detail-oriented.
• Able to work shifts, including weekends and public holidays.
• Ability to work evenings/weekends when required (with time-off in lieu).

Working Hours & Benefits:

• 4-day work week (including weekends and public holidays).
• 11-hour shifts.
• Salary: $2,800 - $3,200 (Basic + Commission).

Join us in delivering dignified aftercare services that honour the love between pets and their families.