Company Description

Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.

Job Description

As the Global Immigration Coordinator for APAC, you will be responsible for overseeing the governance and delivery of immigration services across multiple jurisdictions within the region. You will focus on ensuring that local offices and third-party providers deliver high-quality, compliant, and consistent services aligned with global standards and client expectations.

This role requires a balance of operational oversight, stakeholder management, and compliance governance. You will serve as the regional bridge between clients, local offices, and central account teams, driving coordination and ensuring that delivery meets client needs, regulatory requirements and Vialto's global standards.

Key Responsibilities

• Governance & Oversight
  - Act as the primary regional contact for immigration process governance across APAC.
  Monitor the performance of local delivery teams and third-party providers to ensure consistency, accuracy, and compliance.
  - Track service delivery KPIs, SLAs, and quality standards across the region.
  - Ensure processes align with global standards while accounting for local nuances in APAC jurisdictions.

• Client & Stakeholder Management
  - Partner with global and regional account teams to support client immigration programs within APAC.
  - Provide clients with regional updates on policy changes, risks, and emerging trends.
  - Coordinate escalations and resolve complex service delivery issues with local offices or providers.

• Compliance & Risk Management
  -Stay up-to-date with regional immigration regulations, ensuring local offices maintain compliance and advising clients on potential risks.
  - Review governance reports, identify gaps, and implement corrective actions with local teams.
  - Support audits and compliance reviews across APAC delivery offices.

• Process Improvement & Standardization
  - Drive operational excellence initiatives across APAC, focusing on efficiency, automation, and consistency.
  - Support the implementation and adoption of global technology platforms for immigration case management.
  - Share best practices across local offices to strengthen service delivery.
  - Support the ongoing development and improvement on data analysis, dashboards and other analytics

• Collaboration & Leadership
  - Coordinate closely with global governance teams to ensure APAC delivery is aligned with global immigration strategy.
  - Provide guidance and training to local delivery teams on process adherence and client expectations.
  - Support global and regional leadership with reporting, metrics, and governance dashboards.

Qualifications

• Bachelor's degree in any discipline (legal preferred)
• 1-3 years of experience in immigration, mobility, or global program coordination (experience across multiple APAC countries preferred).
• Strong understanding of global/regional immigration frameworks and compliance requirements.
• Demonstrated experience in governance, vendor oversight, or service delivery management.
• Excellent organizational and project management skills with a focus on quality and consistency.
• Strong interpersonal and communication skills for client and internal stakeholder engagement.
• Analytical mindset with the ability to identify risks, trends, and opportunities for process improvements.
• Familiarity with mobility technology and data analytics tools is a plus