Veracity is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow's largest and fastest-growing Elite service partners, and due to our rapid growth, we need a Senior Functional Consultant.

The Senior Functional Consultant will lead and influence customers, gain a deep understanding of our clients' business problems, and recommend solutions through the application of technical analysis. This position is an expert in Business processes and ServiceNow platform processes, and is capable of delivering advice confidently when required. Work closely with the pre-sales team and be involved in providing documentation through all stages of a project's lifecycle.

We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market. Other companies give you a job. We give you the opportunity.

Veracity is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate, and we grow talent.

Key Responsibilities

• Lead the design and deployment of best practice process solutions that will achieve desired customer business outcomes and business value.
• Design, build, and deploy business outcome-driven solutions that focus on designing processes that solve customer problems, are repeatable, accelerate value, and employ process best practices and standards.
• Translate business requirements into functional specifications/user stories.
• Ability to communicate effectively with both technical and business teams.
• Work with minimal oversight; deliverables and relationships are monitored through periodic reviews.
• Responsible for obtaining approvals from business users for the user stories
• Responsible for ensuring compliance with the stories developed
• Identify areas of business process improvement and recommend solutions that detail pros, cons, and risks.
• Manage and communicate business processes and requirements. Ensure proposed solutions meet the customer's expectations.
• Influence clients in their efforts to take advantage of ServiceNow functional capabilities and in their efforts to improve their business processes.
• Complete, develop, and improve required documentation such as process flow diagrams, responsibilities, workshop agendas, presentations, and gap analysis reports.
• Collaborate and contribute to the creation, deployment, and maintenance of process best practices and standards.
• Advise functional and admin teams on design, development, and overall ServiceNow best practices.

Requirements

• 5+ years of experience leading the definition and deployment of 'to be' business process solutions in internal or client environments from a people, process, and technology perspective.
• Solid experience in requirements gathering, including experience in creating process documentation and running workshops.
• Strong experience with at least 3 full ITBM/ITSM/ITOM/HR/GRC implementations.
• Experience with ServiceNow and a comprehensive understanding of the ServiceNow Enterprise Product Suite.
• Certified System Administrator certification is desirable
• ServiceNow Accreditations in IT Service Management and/or other product lines are desirable

Professional qualifications and education requirements

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings.
• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity.
• Good team player and team builder.
• ITIL Practitioner or Service Manager Certification preferred.
• Knowledge of other frameworks, such as COBIT, TOGAF is beneficial.