Job Responsibilities:

• Oversee day-to-day operations of the medical centre, radiology services and endoscopy clinic (front desk, appointment scheduling, inventory management, patient flow, dispensary and claims)

• Maintaining quality standards, implementing protocols, and ensuring compliance with healthcare regulations

• Manage and supervise all clinic staff, including scheduling, training, and performance reviews

• Manage patient experience, optimise patient flow, complaints resolution, and service recover

• Maintaining the clinic's physical environment, ensuring cleanliness, and coordinating with maintenance and repair services

• Prior experience of working in an endoscopy/radiology centre

• Familiar with MOH, CHAS, PCN and other healthcare programs and accreditations

• Handle clinic finance (billing, revenue reports, petty cash, claims submissions)

• Liaise with vendors, suppliers, and healthcare partners

• Support marketing and business development initiatives

• Any ad hoc duties assigned by Operations Manager

Requirements:

• A diploma/bachelor's degree in healthcare administration or a related field is preferred

• Minimum 5 years of experience in healthcare or similar setting

• Strong leadership, team management, and interpersonal skills are required