Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, Tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care. We are looking for a motivated and customer-focused Receptionist with strong sales orientation to join our team.

Key Responsibilities

• Conduct patient assessments and diagnose health conditions in accordance with Traditional Chinese Medicine (TCM) principles
• Develop and implement individualized treatment plans, which may include Tuina (therapeutic massage), acupuncture, cupping, herbal medication, and other TCM modalities
• Execute treatment procedures professionally and safely, ensuring a high standard of care
• Clearly explain treatment plans and expected outcomes to patients to promote understanding, compliance, and retention
• Build and maintain strong rapport with patients to encourage long-term care and follow-ups
• Collaborate effectively with doctors, physiotherapists, and fellow TCM practitioners to identify opportunities for interdisciplinary cooperation
• Contribute to sales efforts, including recommending suitable treatment packages or products to patients in alignment with their needs
• Assist with administrative, operational, and strategic tasks to enhance the delivery and quality of TCM services
• Participate in community education, outreach, and health-related events
• Engage in ongoing professional development through training and continuing education
• Support event planning and execution
• Provide excellent customer service and demonstrate professional conduct with both patients and colleagues
• Adhere to all internal clinical guidelines, nursing home policies, and TCMPB ethical standards
• Perform additional ad-hoc duties as assigned by the management

Requirements

• Bachelor's Degree in Traditional Chinese Medicine
• Registered TCM practitioner with the Traditional Chinese Medicine Practitioners Board (TCMPB), Singapore
• Holds a valid Practicing Certificate issued by TCMPB, Singapore
• Strong interpersonal and communication skills
• Minimum of 2 years of experience working in a healthcare setting
• Able to work weekends and clinic operating hours (5-day work week, rostered off-days).
• Bilingual in English and Mandarin (to liaise with Mandarin-speaking patients).

What We Offer

• Competitive base salary with commission and performance bonuses.
• Staff discounts on TCM treatments and wellness packages.
• Training in TCM products and service knowledge.
• Friendly and professional working environment with career growth opportunities.