Tim Hortons ( Tims ) is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. At Tims, we strive to be a warm and inviting space, where customers can always count on a positive and welcoming experience.

Diversity and inclusion are at the heart of who we are. At Tims, we are committed to create a welcoming environment that celebrates diversity and inclusion.

Diversity and inclusion are at the heart of who we are. At Tims, we are committed to create a welcoming environment that celebrates diversity and inclusion.

Job Responsibilities

• Oversee and optimize daily store operations - includes inventory management, ordering of supplies, maintaining store cleanliness and organization. Enforce health and safety standards to ensure a safe environment for both customers and employees.
• Build positive employee experiences - from hiring to onboarding and training. Schedule shifts and manage employee work hours to maintain operations. Provide coaching and performance conversations for development. Manage employee grievances to promote a safe and supportive work environment. Cultivate a positive work culture that builds teamwork and collaboration.
• Champion customer service excellence through high service standards. Address customer feedback, inquiries, and complaints with professionalism. Role model and train employees to deliver exceptional customer service.
• Maintain rigorous quality control in food and beverage preparation, adhering to standard recipes and guidelines. Monitor product quality and consistency, promptly addressing any issues. Conduct regular store inspections to ensure compliance with company and local regulations.
• Drive sales and marketing initiatives to attract and retain customers. Partner with the marketing team to promote special offers, events, and loyalty programs. Analyze sales performance data and propose strategic improvements to boost sales revenue.
• Prepare and manage store budget - monitoring expenses and revenue. Optimize cost-efficiency while upholding quality and service standards. Review financial reports, propose and implement profit-enhancing strategies
• Organize and deliver company required training to continuously improve employee product knowledge, technical skills and service standards. Stay updated on industry trends and proactively coach employees to enhance store experience

Role Requirements

• At least 5 years' work experience in the service industry with at least 3 years' experience in a similar store managerial role
• Proven leadership experience in store operations, building effective teams and coaching for performance
• Passion for F&B industry with proven experience in delivering excellent customer experiences
• Strong interpersonal and communication skills
• Basic understanding of financial management and budgeting
• Knowledge of local employment regulations, health and safety standards
• Willingness to work in a fast-paced environment and adapt to changes
• Willingness to engage in shift work, which includes work on weekends and public holidays

Tim Member Benefits

• 5-day work week
• Health and medical coverage
• Employee discount
• Store performance incentives
• Career development and progression pathways