OVERVIEW

Nippon Express Group is a global organization with presence across all continents, and we seek adaptable individuals who can work effectively across geographical and cultural boundaries.

This position will work closely with the Global Customer Implementation Manager to support the execution of implementation strategies and coordinate cross-functional activities across various departments. He will collaborate with stakeholders to ensure all necessary setups and tasks are completed smoothly and on time, coordinate transition activities and act as the primary point of contact for client communications during the implementation process.

He will need to be organised; detail orientated and possess strong communication skills to support the onboarding of our new clients.

KEY RESPONSIBILITIES

• Assist in the coordination of virtual teams across multiple regions and functional areas to support customer implementation projects covering new customer onboarding and business re-implementations.
• Support operational set-up and coordinate with various departments such as sales, operations and IT to gather necessary information to ensure smooth flow of tasks.
• Coordinate with project managers as a primary point of contact with clients for communications, providing timely updates and responding to general inquiries on the implementation process.
• Gather and document business and system processes into customer process documents. Prepare simple reports to update the stakeholders on the project status.
• Coordinate Hyper Care activities with the operations team to closely monitor the customer's shipments during the transition period, ensuring processes and operations are executed according to plan.
• Consolidate feedback from clients and internal teams to support the identification of areas for process improvement post Hyper Care and refine documentation before handover to program team.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or diploma
• Minimum 2 to 3 years of experience in a customer-facing or coordination role within freight forwarding or logistics industry
• Technical proficiency with common office software (e.g. Microsoft Office Suite, especially in Excel and PowerPoint).
• Fluent in written and spoken English

PERSONAL QUALITIES

• Ability to adapt and navigate through a dynamic and fast-paced business environment and shifting priorities.
• Strong execution skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Organised, with clear and professional verbal and written communication skills for effective coordination with clients and internal teams.
• Willingness to learn new logistics software and a passion for automation.
• Ability to collaborate effectively with direct and virtual teams across geographical and cultural boundaries.
• Customer-focused mindset with a desire to deliver a positive client experience.
• Proactive attitude in identifying and resolving minor issues, escalating more complex problems when necessary.