Responsibilities

Core Operations (80%)

• Liaise with external vendors to oversee tracker distribution operations, logistics, stock inventory, and escalated customer care issues.
• Reconcile tracker issuance records, investigate discrepancies, and ensure 100% accuracy in documentation.
• Update monitoring statistics (e.g., issuance numbers, appointment datasets, utilisation rates) on a weekly or monthly basis.
• Ensure vendors submit documentation and reports in a timely manner (daily, weekly, or monthly).
• Monitor vendors' performance indicators and follow up on areas of non-compliance or underperformance.
• Assist with contract management tasks, including billing and budget tracking.
• Collaborate with stakeholders to develop, update, and refine SOPs and FAQs to improve operational efficiency and customer experience.
• Provide coordination and secretariat support for biweekly meetings with stakeholders.
• Conduct on-site operational audits and process checks when required.

General Administrative Support (20%)

• Perform general administrative tasks such as data entry, record keeping, and customer care operations.
• Provide ad-hoc support for on-site events (e.g., mass tracker distribution).

Requirements

• Diploma/Degree in Business Administration, Project Management, or related field.
• At least 1 year of relevant experience in programme/operations support, vendor management, or administrative functions.
• Entry Level applicants can be considered.
• Strong organisational skills with attention to detail and accuracy.
• Good communication and coordination skills to liaise with internal and external stakeholders.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and comfortable with data management.
• Able to multi-task, work independently, and meet deadlines in a fast-paced environment.

Other Information

• Location: Outram Park
• Contract Duration: 6-months
• Availability: Immediate

We regret to inform that only shortlisted candidates will be notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275