We are seeking a highly skilled and motivated IT Infrastructure Manager to join our dynamic IT team. The ideal candidate will be responsible for designing, implementing, managing, and maintaining our organization's IT infrastructure. The candidate should have a strong background in network administration, server management, and system security. The IT Infrastructure Manager will collaborate with cross-functional teams to ensure the smooth operation and scalability of our IT environment.

Key Responsibilities:

Cloud & Infrastructure Management

• Lead administration and optimization of AWS cloud infrastructure (EC2, VPC, IAM, S3, RDS, CloudWatch, etc.).

• Implement best practices for cloud security, performance, and cost management.

• Integrate and manage hybrid infrastructure combining on-prem and cloud systems.

• Work with 3rd party vendor to operate our multi cloud infrastructure with Azure, 0365 and AWS.

On-Premises Server Management

• Oversee operations of Windows Servers (Active Directory, DNS, DHCP, File & Print, WSUS).

• Perform patching, backup, capacity planning, and disaster recovery management.

• Ensure server infrastructure is highly available, secure, and compliant.

Networking & Security

• Manage and troubleshoot networking devices (switches, routers, firewalls).

• Support LAN/WAN, VLANs, VPNs, routing, and firewall policies.

• Work with information security teams to enforce network hardening, monitoring, and compliance.

Vendor & Stakeholder Management

• Manage relationships with vendors, service providers, and OEMs.

• Oversee contracts, SLAs, and service escalations.

• Ensure vendor services are aligned with business and compliance requirements.

Leadership & Governance

• Lead and mentor a small team of user experience / desktop engineers.

• Develop infrastructure roadmaps, policies, and SOPs.

• Ensure compliance with IT governance frameworks (ITIL, ISO 27001, MAS TRM, etc.).

• Drive effective incident, problem, and change management processes.

Qualifications & Experience

• Bachelor's degree in computer science, Information Technology, or related field.

• 8-10 years of IT Infrastructure experience, with at least 3 years in a lead/managerial role.

• Strong hands-on experience with: AWS Cloud services, Windows Server (2016/2019/2022), Networking devices and firewall support (Cisco, Fortinet, Palo Alto, etc.).

• Demonstrated ability in hybrid (cloud + on-premises) infrastructure management.

• Proven vendor management and stakeholder engagement experience.

• Strong knowledge of ITIL-based operations and incident/problem/change processes.

Certifications (Preferred but Not Mandatory)

• AWS Certified Solutions Architect (Associate/Professional)

• AWS Certified SysOps Administrator

• Microsoft Certified: Windows Server Hybrid Administrator Associate

• Cisco CCNA/CCNP or equivalent would be a plus

• Fortinet NSE / Palo Alto PCNSE (preferred)

• ITIL Foundation (mandatory); Intermediate or higher preferred

Key Competencies

• Strong leadership with a hands-on approach.

• Excellent problem-solving and troubleshooting skills.

• Ability to work under pressure in mission-critical environments.

• Strong communication and vendor negotiation skills.

• Process-driven mindset with focus on automation and continuous improvement.

Benefits:

• Competitive salary

• Professional development opportunities