• Handle of calls and respond to customers' enquiries complaints, feedback and liaise with operation team to follow up in timely manner

• Greet and direct guest to designated room and ensuring necessary and appropriate actions are taken to delight customers based on SOP

• Work together with team to hit targeted sales

• Provide basic technical support for any technical errors in the outlet

• Ensure billing is accurately performed accordance to SOP

• Ensure the tidiness of room before and after

Knowledge and Skill Requirements

• Experience in service industry is preferred

• Service oriented, friendly and cheerful personality

• Excellent communication and interpersonal skills

• Able to perform split shift, work on weekends and Public Holiday