JOB SUMMARY

The Clinic Assistant plays a crucial role in supporting the efficient operation of a healthcare clinic. This position involves a combination of administrative tasks, patient interaction, and organizational responsibilities.

Major Duties & Responsibilities:

1. Communicate effectively with patients, families, and visitors upon arrival and leaving.

2. Handle registration of patients using the organisation's clinical software system;

3. Dispense drugs to patients informing them of the dosage as well as frequency of consumption, printing of labels for drugs and mixing of liquids;

4. Be familiar with the preparation and dosage for different types of drugs and non-drug items;

5. Handle payments from patients using Point of Sales system (if any). This includes printing receipts, medical certificates and referral letters for patients;

6. Handle administration and documentation of lab tests, radiology and scanning services from various vendors;

7. Perform stock take and inventory;

8. Adhere to the company's policies and standard operating procedures;

9. Maintains safe and clean working environment by complying with procedures, rules, and regulations;

10. Contributes to team effort by accomplishing related results as needed;

11. Handle the daily billing of invoices and claims from corporate clients and insurance companies and conduct follow-up;

12. Cover the duties of colleagues and Supervisor where required;

13. Any other ad hoc tasks requested by Doctors and Supervisors.

Functional Skills & Training:

• Clinic Skills Competency (in-house)

• Basic knowledge of Clinic Management System (Plato)

• Basic knowledge of different type of drugs and non-drug items

• Basic knowledge of drug dispensing (e.g. dosage, calculation, frequency, drug allergy, drug/food interactions, etc.)

• Basic knowledge of company's services

• Point of Sales system

• Handle billing and insurance claims as directed.

• Manage electronic and paper filing systems.

Clinic Coordination and Communication:

Able to corresponds between patients and healthcare professional (doctors) if required.

Work in a team, displaying teamwork spirit to ensure smooth workflow.

Ensure the cleanliness and organization of the clinic space.

Order and manage inventory of office and medical supplies.

Requirements:

Educational Level:

Min. N Levels, O Levels / NITEC, Higher NITEC etc

Experience:

Prior experience in a healthcare or administrative role will be an advantage.

Having knowledge on "HealthierSG" or other health programmes are a bonus.

On-Job-Training guidance will be provided for new hires without experience.