Position summary statement:

The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action.

Primary Responsibilities:

• Establish standards and procedures for work of housekeeping staff.

• Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.

• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

• Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.

• Follow up on outstanding maintenance work.

• Check and pay special attention to VIP apartments.

• Advise Front Office or Reservation of apartments ready for sale.

• Attend Housekeeping Associates' meetings to discuss company policies, work procedures and guests' complaints and to chair Housekeeping Associates' meetings in the absence of Executive Housekeeper.

• Attend Operation Meetings in the absence of Executive Housekeeper.

• Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.

• Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

• Daily check to ensure no linen or equipment abuse.

• Immediate reporting of any damage to furniture, fitting and equipment.

• Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

• Support and uphold the company mission, vision and values.

• Ensure usage of Pan Pacific corporate policies of business conduct.

• Comprehend company's (corporate) and property's business.

• Demonstrate and is perceived as a role model for:

• Ability to deal with operational complexities

• Innovative thinking

• Professional maturity

• Service mind set

• Project management skills

• Development of people relations

• Communication effectiveness

• IT - managing of online information

• Understand the macro operations of all other operating department within the property.

• Measure the impact of people management on company's performance.

• Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

• Daily briefing

• Circulation of needed reports

• Industry information

• Orientation

• Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

• Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

• Proficiently co-ordinate employment and consultancy agreements.

• Support internal best practices.

• Inspire associates to perform their work scope with a high level of quality and integrity.

• Participate in property-sponsored community events, career fairs, etc.

• Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

• Maintain professional business confidentiality as required.

• Perform related duties and special projects as assigned.