Job Overview

We are looking for a detail-oriented E-commerce Operations Executive to manage and optimize our online store performance. The ideal candidate will be responsible for overseeing daily operations, improving sales strategies, and ensuring a seamless customer experience across various e-commerce platforms.

Key Responsibilities

• Platform Management: Maintain and optimize product listings, pricing, and promotions across e-commerce platforms (e.g., Amazon, Shopify, Lazada, Tmall, etc.).
• Sales & Performance Analysis: Track sales metrics, conversion rates, and key performance indicators (KPIs) to identify opportunities for improvement.
• Campaign Execution: Coordinate and implement online marketing campaigns, discounts, and promotional activities to drive sales.
• Customer Experience: Monitor customer feedback, reviews, and inquiries, ensuring prompt responses and resolution of issues.
• Content Optimization: Enhance product descriptions, images, and keywords to improve search visibility and ranking.
• Collaboration: Work closely with marketing, product, and design teams to align e-commerce strategies with business goals.

Qualifications & Skills

• Experience in e-commerce operations, online sales, or digital marketing.
• Experience in design tools, like Photoshop or Canva
• Ability to multitask, manage deadlines, and work in a fast-paced environment.
• Excellent communication skills and a customer-centric mindset.
• Proficiency in English and Chinese is a plus (depending on market focus).