Overview

We are seeking a dynamic and motivated Gym Manager to lead the operations of our new fitness facility at Cheng San CC. The ideal candidate will have a strong background in marketing, personal training, operations, and finance, with a passion for fitness and community building. This role will oversee the initial gym setup, day-to-day operations, staff hiring, and marketing strategies to drive membership growth and ensure a world-class member experience.

Key Responsibilities

Marketing

• \tDevelop and implement comprehensive marketing strategies, including traditional (flyers, local partnerships, events) and digital (social media, email campaigns, SEO) channels.

• \tManage social media presence, creating engaging content to attract and retain members.

• \tBuild partnerships with local businesses and community organizations to promote the gym.

• \tAnalyze marketing campaign performance and adjust strategies to maximize ROI.

Operations

• \tOversee daily gym operations, ensuring a clean, safe, and welcoming environment for members and staff.

• \tManage equipment maintenance, facility upkeep, and vendor relationships.

• \tImplement and enforce gym policies, procedures, and safety protocols.

• \tCoordinate class schedules, personal training sessions, and group fitness programs.

Finance and Hiring

• \tDevelop and manage the gym's budget, including revenue forecasting, expense tracking, and financial reporting.

• \tOversee membership billing, payment processing, and financial audits.

• \tRecruit, hire, and train a high-performing team of personal trainers, front desk staff, and maintenance personnel.

• \tConduct performance reviews and provide ongoing staff development and training.

Initial Gym Setup

• \tCollaborate with contractors and vendors to oversee the design and setup of the gym facility, including equipment selection and installation.

• \tEnsure compliance with local regulations, permits, and safety standards during setup.

• \tDevelop initial membership packages, pricing strategies, and pre-opening promotional campaigns.

• \tEstablish operational workflows and systems for membership management, scheduling, and customer service.

Member Experience and Retention

• \tFoster a positive, inclusive gym culture that encourages member engagement and loyalty.

• \tAddress member inquiries, concerns, and feedback promptly and professionally.

• \tDevelop programs and events to enhance community engagement, such as fitness challenges, workshops, and social events.

• \tMonitor member satisfaction through surveys and feedback to continually improve services.

Additional Responsibilities

• \tStay updated on fitness industry trends, incorporating innovative programs and services to keep the gym competitive.

• \tManage inventory for gym merchandise, supplements, or other retail offerings.

• \tEnsure compliance with health, safety, and employment regulations.

• \tRepresent the gym at community events, fitness expos, or industry conferences.

Qualifications

• \t2+ years of experience in gym management, fitness operations, or a related role.

• \tProven background in marketing, with expertise in social media and traditional marketing strategies.

• \tPersonal training certification or equivalent experience preferred.

• \tExcellent leadership and communication skills, with the ability to motivate and manage a diverse team.

• \tPassion for fitness and a commitment to promoting a healthy lifestyle.

Preferred Skills

• \tMarketing experience.

• \tExperience in launching or managing a new fitness facility.

• \tKnowledge of fitness equipment maintenance and procurement.

• \tFamiliarity with group fitness programming and trends.

• \tStrong problem-solving skills and the ability to thrive in a fast-paced environment.

Benefits

• \tCompetitive salary with performance-based bonuses.

• \tComplimentary gym membership and discounts on services/products.

• \tOpportunities for professional development and growth.

• \tPotential to build your own team of Personal Trainers.

• \tA supportive and energetic work environment.