General Service Manager
SODEXO SINGAPORE PTE. LTD.
Job Summary:
• Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities
• Provides operational leadership to account team to ensure operational excellence is continually achieved
• Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
• Communicates contract deliverable, objectives, and expectations to the staff.
• Staff development and training to improve productivity & competencies
• Role out the branding policy and follow as per specification
• Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
• Maintains confidential records.
• Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.
• To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
• To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.
• To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files
• To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.
• Ensure all HR, Finance, Procurement and EHS processes followed for compliant
• Ensures that all programs and procedures of the operating staff are being implemented.
• Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.
• Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.
• Work with Business Development Manager for new business account.
• Maintain high employee morale.
• Maintains open communications with the customer and good customer relationship to improve customer satisfaction.
• Secure more Ad-hoc works on site to increase business volume.
• Meeting projected gross margin targets
• Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.
• Ensure compliance to Safety, Health & Environment Procedures and Reporting.
• Any other ad-hoc projects as assigned by the FM Operations Director
Key Result Areas:
• Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
• Work closely with Customer, peers and subordinates to foster close working relationship
• Provides leadership to site team to ensure operational excellence is continually achieved
• Staff development and training to improve productivity & competencies
• Role out the branding policy and follow as per specification
• The timely preparation and submission of payroll and notice of change forms.
• Preparation of monthly and quarterly or yearly report
• Responsible and adherence to all Safety, Health and Environment Procedures and Reporting
• Customer retention and to participate in contract renewal.
• Staff training and retention
• Ensure all billing on time (Base and Ad-hoc works)
• Acquire more Ad-hoc works on site to increase business volume.
• Meeting projected gross margin targets
Key Area Responsibly:
• Security services
• Cleaning services
• Landscaping Services
• Food services
• WWTP Operations
Knowledge, Skill and Abilities Required:
• Bachelors degree in engineering, engineering technology.
• 3 to 5 years' experience in the direct supervision of multi-building operations required.
• Strong organizational skills and a participatory management style.
• Strong interpersonal relations ability, excellent oral and written communications skills
• Excellent time management and teamwork skills
• Commitment to continuous improvement and best practice
• Excellent grooming and personal hygiene standards
• Self-motivated and lateral thinking
• Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
• Excellent English written and verbal communication skills.
• Complies with all divisional and site-specific policies, guidelines, and procedures. Making safety adherence as a prerequisite to employment.
• Good knowledge and understanding of GMP practices
• Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities
• Provides operational leadership to account team to ensure operational excellence is continually achieved
• Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
• Communicates contract deliverable, objectives, and expectations to the staff.
• Staff development and training to improve productivity & competencies
• Role out the branding policy and follow as per specification
• Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.
• Maintains confidential records.
• Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.
• To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.
• To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.
• To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files
• To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.
• Ensure all HR, Finance, Procurement and EHS processes followed for compliant
• Ensures that all programs and procedures of the operating staff are being implemented.
• Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.
• Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.
• Work with Business Development Manager for new business account.
• Maintain high employee morale.
• Maintains open communications with the customer and good customer relationship to improve customer satisfaction.
• Secure more Ad-hoc works on site to increase business volume.
• Meeting projected gross margin targets
• Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.
• Ensure compliance to Safety, Health & Environment Procedures and Reporting.
• Any other ad-hoc projects as assigned by the FM Operations Director
Key Result Areas:
• Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation
• Work closely with Customer, peers and subordinates to foster close working relationship
• Provides leadership to site team to ensure operational excellence is continually achieved
• Staff development and training to improve productivity & competencies
• Role out the branding policy and follow as per specification
• The timely preparation and submission of payroll and notice of change forms.
• Preparation of monthly and quarterly or yearly report
• Responsible and adherence to all Safety, Health and Environment Procedures and Reporting
• Customer retention and to participate in contract renewal.
• Staff training and retention
• Ensure all billing on time (Base and Ad-hoc works)
• Acquire more Ad-hoc works on site to increase business volume.
• Meeting projected gross margin targets
Key Area Responsibly:
• Security services
• Cleaning services
• Landscaping Services
• Food services
• WWTP Operations
Knowledge, Skill and Abilities Required:
• Bachelors degree in engineering, engineering technology.
• 3 to 5 years' experience in the direct supervision of multi-building operations required.
• Strong organizational skills and a participatory management style.
• Strong interpersonal relations ability, excellent oral and written communications skills
• Excellent time management and teamwork skills
• Commitment to continuous improvement and best practice
• Excellent grooming and personal hygiene standards
• Self-motivated and lateral thinking
• Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
• Excellent English written and verbal communication skills.
• Complies with all divisional and site-specific policies, guidelines, and procedures. Making safety adherence as a prerequisite to employment.
• Good knowledge and understanding of GMP practices
JOB SUMMARY
General Service Manager
SODEXO SINGAPORE PTE. LTD.
Singapore
24 days ago
N/A
Full-time
General Service Manager