About the Role

We're looking for energetic and people-oriented individuals to join us as Customer Solutions Executives. In this role, you'll be the trusted point of contact for clients - proactively reaching out, understanding their concerns and guiding them toward the right solutions. It's about building relationships, offering clear advice and ensuring customers feel supported every step of the way.

What You'll Do

• Proactively reach out to clients to follow up, check in and offer assistance
• Understand clients' concerns and provide clear, suitable solutions to meet their needs
• Prepare and share solutions, ensuring all details and documentation are accurate
• Follow up on enquiries and solutions professionally and in a timely manner
• Deliver excellent service that strengthens long-term client relationships
• Work closely with the team while also managing tasks independently
• Handle other ad hoc duties when required

What We're Looking For

• Strong communication and interpersonal skills, with a natural ability to connect and build rapport
• Proactive and confident in reaching out to clients
• Self-motivated, meticulous and able to juggle multiple tasks effectively
• Team player with a positive, solutions-focused mindset
• Comfortable using PC and basic office software