Position: E- Commerce & Customer Relation Executive (Job ID: 19853)

• Tanjong Pagar
• Hybrid work arrangement
• Basic + AWS + VB

Job Description:

Customer Relation Management

• Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).
• Handle customer feedback, complaints, and product-related queries.
• Maintain accurate records of customer interactions and feedback.

Logistics Coordination Support

• Liaise with Japanese logistics partners to ensure timely deliveries.
• Track shipments and assist in resolving delivery-related issues.
• Provide updates and reports to the internal team as needed.

E-commerce Operations Support

• Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates.
• Provide customer support related to billing, address updates, and other subscription-related tasks.
• Assist in cross-functional coordination between logistics, operations, and customer service.
• Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date.

Marketing & Administrative Support

• Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations.
• Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products.

Job Requirements:

• Diploma in Business, Communications, Logistics, or a related field.
• Prior experience in customer service, e-commerce operations, or logistics is preferred.
• A problem-solver, organised, detail-oriented, and good at multitasking.
• Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction.
• Strong communication skills and interpersonal skills to liaise with customers, internal teams, and external partners.
• Basic reading and writing in Japanese is required to communicate with Japanese logistics partners.
• Experience using mandarin to communicate with Chinese speaking client is a plus.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069