• Location: Tanjog Pagar

• Working hours: Mon-Friday: 9am~6pm

• AWS + VB provided + Transport allowance

• Hybrid working arrangement upon confirmation

Our client is a subsidiary company of one of Japan's largest railway operators.
They focus on expanding lifestyle-related businesses across the region, with key initiatives in cross-border e-commerce, retail, and Japanese food and beverage concepts.

Job responsibilities:

＜Customer Relationship Management＞

• Respond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook)
• Handle customer feedback, complaints, and product-related queries
• Maintain accurate records of customer interactions and feedback

＜Logistics Coordination Support＞

• Liaise with Japanese logistics partners to ensure timely deliveries
• Track shipments and assist in resolving delivery-related issues
• Provide updates and reports to the internal team as needed

＜E-commerce Operations Support＞

• Manage daily operations on our e-commerce platform (WooCommerce), including order processing, subscription tracking, and basic backend updates
• Provide customer support related to billing, address updates, and other subscription-related tasks
• Assist in cross-functional coordination between logistics, operations, and customer service
• Maintain and update e-commerce product listings, including creating new product pages, updating content, and ensuring all product information is accurate and up-to-date

＜Marketing & Administrative Support＞

• Assist in the coordination, and execution of marketing events, including material preparation, event registration, and logistical arrangements to ensure smooth operations
• Coordinate and support internal product tasting sessions, including preparation, scheduling, and compilation of feedback to aid in the selection of monthly featured snacks and products

Job Requirements

• Diploma in Business, Communications, Logistics, or a related field
• Prior experience in customer service, e-commerce operations, or logistics is preferred
• A problem-solver, organised, detail-oriented, and good at multitasking
• Comfortable using tools such as WooCommerce, Zendesk, and social media for customer interaction
• Strong communication skills in English and interpersonal skills to liaise with customers, internal teams, and external partners
• Basic reading and writing in Japanese is required to communicate with Japanese logistics partners is highly preferred
• Experience using mandarin to communicate with Chinese-speaking client is a plus

Interested applicants, please send your resume to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Ecommerce & Customer Relation Executive (lifestyle, japanese-speaking)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)