The captain also takes initial beverage and food orders, delivering cocktails, beer and other beverages to the guests at the table. In the absence of a sommelier or wine steward, your job is to recommend particular pairings for specific food items and then decant bottles and serve the wine. This requires a complete knowledge of all of the items on the menu and any special items in order to help guests make their choices for the meal..

JOB REQUIRMENTS

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Restaurant Captain Duties and Responsibilities:

• \tAlways greet and welcome guests promptly in a warm and friendly manner.

• \tAlways thank and give fond farewell to guests conveying anticipation for their next visit.

• \tAssist guests with table reservations.

• \tAssist guests while seating.

• \tEnsure guests are serviced within the specified time.

• \tHas a good knowledge of menu and presentation standards.

• \tSpeak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• \tAble to answer any questions regarding the menu and assist with menu selections.

• \tAble to anticipate any unexpected guest need and react promptly and tactfully.

• \tAlways applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.

• \tServe food courses and beverages to guests.

• \tSet tables according to the type of event and service standards.

• \tRecord transactions/orders in Point of Sales systems at the time of order.

• \tCommunicate with the kitchen regarding any menu questions, the length of wait, and product availability.

• \tCommunicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• \tCheck with guests to ensure satisfaction with each food course and beverage.

• \tResponsible for clearing, collecting, and returning food and beverage items to the proper area.

• \tMaintain cleanliness of work areas, china, glass, etc. throughout the shift.

• \tReviews order dockets ensuring accurate and timely preparations for order requirements accordingly.