Role Overview
We are looking for a proactive, detail-oriented, and customer-focused Inside Sales Coordinator to support our sales team and contribute to revenue growth. The successful candidate will play a key role in managing customer relationships, processing orders, coordinating with internal teams, and ensuring a smooth sales process from inquiry through to delivery.

KEY RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Support the sales team with lead generation, appointment scheduling, pipeline management, and preparation of quotations, proposals, and presentations.
• Assist with sales and marketing initiatives, including trade shows, promotional events, and product launches.
• Provide customers and sales staff with timely delivery schedules and consignment updates.
• Resolve customer issues efficiently, escalating complex matters to the relevant departments when required.
• Maintain accurate records of sales activities, customer interactions, and transactions in CRM systems.
• Build and maintain strong relationships with vendors and suppliers.
• Coordinate with internal departments (e.g., logistics, finance, and system support) to ensure smooth order processing and on-time delivery.
• Collaborate with the Technical team to provide accurate product information to customers.
• Stay updated on product knowledge, pricing structures, and promotional offers.
• Partner with the Finance team to follow up on outstanding payments.

JOB REQUIREMENTS

• Solid knowledge of IT products, services, and solutions.
• Prior sales experience, ideally in the IT or technology sector.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• A team player who thrives in a fast-paced environment.
• Ability to adapt quickly to changing priorities and deadlines.
• Resourceful, results-driven, and committed to meeting targets.

QUALIFICATIONS

• Diploma/Degree or equivalent.
• Minimum 1-2 years of relevant work experience.
• Experience in sales negotiations will be an added advantage.
• Knowledge of sales and marketing principles and strategies preferred.