Job Responsibilities

1. Provides leadership, supervision and direction to the Housekeeping team with a strong focus on guest services, training and safety.

2. Develops, implements and maintains International upscale hotel standards of cleanliness, guest service provision, organization, controls and reporting.

3. Reviews/maintains a full set of operating policies and procedures.

4. Works with Human Resource for the recruitment of housekeeping team members.

5. Conduct daily housekeeping briefing and on the job training regularly to maintain hotel's high standard of cleanliness.

6. Liaises with the Purchasing Manager for sourcing and purchasing of operating equipment and supplies, linen and amenities.

7. Assists in appointing and supervising contract services related to Housekeeping.

8. Works with the Chief Engineer in developing and implementing preventative maintenance programs

9. Inspects rooms especially the VIP rooms scheduled by Front Office and ensure that the rooms are ready for check in.

10. Attend to any guest complaints and take service recovery measures if required.

11. Maintains tight cost control systems for payroll, linen inventories and cleaning supplies.

12. Handles staff grievances, discipline and counselling.

13. Manage and monitor the housekeeping status of the 'Knowcross' system.

14. Undertake other duties as and when assigned by the Executive Housekeeper.

Education and Work Experience

1. Minimum diploma/certificate in Hospitality Management or equivalent

2. Minimum 5 years' experience in a similar capacity

3. Excellent communication, leadership, problem-solving and interpersonal skills

4. A hands-on leader, good communicator and a people person.