Job Responsibilities:

• Oversee daily operations, ensuring smooth and efficient service delivery.

• Implement, enforce, and maintain brand and outlet SOPs to enhance productivity and service quality.

• Ability to resolve issues and address customer complaints effectively.

• Conduct regular performance evaluations, offering coaching and feedback to enhance team performance.

• Monitor and ensure the highest standards of food safety, hygiene, and quality are consistently upheld.

• Respond to customer trends, needs, comments, and problems to ensure a quality experience and boost future sales prospects.

• Create, and implement promotional ideas to attract more guests and increase local market sales.

Requirements:

• Diploma in Hospitality Management or a related field.

• Ability to set priorities, plan, organize, and delegate tasks effectively.

• Leadership skills to motivate and develop staff while ensuring the achievement of goals.

• 2-3 years of managerial experience within the F&B industry

• Strong multitasking skills

• Ability to thrive in a fast-paced environment

• 5-day workweek with availability on weekends

• Attractive high commission structure