Job Responsibilities

1. Ensures all guestrooms and public areas are cleaned according to the standards set by the hotel.

2. Supervises and inspects cleaning of guest rooms, service areas and public areas regularly to ensure high standard of cleanliness is maintained.

3. Responsible for the planning, coordination and administration of rooms/ public area operations.

4. Handles staff grievances, discipline and counseling.

5. Ensures effective pest control system is in place.

6. Assists in ensuring the protection and maintenance for all equipment used in the Housekeeping Department.

7. Ensures the completion of all work orders pertaining to Housekeeping Department.

8. Assists in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements.

9. Maintains a high level of guest service and ensures promptly and professional response to all guest requests.

10. Conducts regular checks on housekeeping trolleys and pantry storage areas to ensure that they are properly arranged and well-maintained.

11. Conducts performance appraisal review of housekeeping staff and provides guidance/feedback when needed.

12. Responsible for the preparation of Management Operational Reports as and when needed.

13. Manage and monitor the housekeeping status of the 'Knowcross' system.

14. Undertake other duties as and when assigned by the Executive Housekeeper.

Education & Work Experience

1. Diploma Level or equivalent

2. Minimum 3 years' relevant experience in a similar job role preferably in a hotel

3. Proficient in MS Office applications

4. Strong team player & leadership skill

5. Possesses good communication and leadership skills