You will be responsible for:

• all customer enquiries, sales, post-sale customer service and on-going customer relationship management

• delivering an excellent level of customer service to maximize sales, customer satisfaction and retention

• developing relationships with customers to maximize sales potential and ensure total customer satisfaction

Your day to day activities:

• Ensure daily and monthly KPIs are met and exceeded

• Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats

• Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests

• Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services

Job Requirements:

• Diploma holder or GCE 'O' level with customer service work experience

• General Insurance certification (PGI, BCP, ComGI)

• Insurance call centre work experience preferred

• Proficient in basic PC skills

• Works well in teams and is able to multi-task