Cleaning Quality Control Executive
BESTWAY CLEANING SERVICES PTE LTD
Job Description & Responsibilities:
Job Requirements:
- Ensure all cleaning operations strictly follow company Standard Operating Procedures (SOPs) and industry standards
- Conduct routine and random site inspections to assess cleanliness, hygiene standards, and staff performance
- Maintain comprehensive records of inspection results, issues identified, and actions taken
- Report service gaps and operational issues promptly to the Resident Manager and Operations Team
- Collaborate with the Operations Team to implement corrective and preventive actions (CAPA)
- Identify recurring issues and support continuous process improvements to enhance cleaning quality
- Assist in reviewing and updating SOPs as needed
- Provide on-the-ground support during audits or client site visits
- Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met
- Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards
- Investigate and document customer complaints, determine root causes, and recommend resolutions
- Track and analyze trends in inspection data to propose improvements and reduce non-conformance rates
- Ensure availability and proper use of cleaning materials and equipment as per standards
- Support the evaluation and implementation of new cleaning tools, products, or technologies
- Foster a culture of accountability and excellence in cleaning performance across all teams
Job Requirements:
- Minimum Diploma holder; Fresh graduates are welcome to apply
- Strong observational, reporting, and analytical skills
- Bilingual preferred (spoken and written) to effectively communicate with diverse teams
- Proficient in Microsoft Excel, Word, and PowerPoint
- Strong interpersonal skills with the ability to work independently and as part of a team
- Detail-oriented with a proactive approach to problem-solving
JOB SUMMARY
Cleaning Quality Control Executive
BESTWAY CLEANING SERVICES PTE LTD
Singapore
5 days ago
N/A
Full-time
Cleaning Quality Control Executive