BYD by 1826

Description

As a member of our food and beverage team, you will be responsible for delivering outstanding service to our guests, ensuring a pleasant and memorable dining or drinking experience. Your role will vary depending on your position, but the core responsibilities include providing excellent customer service, handling drink orders, and contributing to a positive and efficient team environment.

Key Responsibilities:

• Provide outstanding customer service throughout the guest's dining journey, ensuring they feel welcome, comfortable, and thoroughly attended to.
• Prepare a variety of coffee-based beverages and teas
• Simple service and drink preparation
• Maintain drinkware and beverage equipment needed for beverage preparation
• Operate Point of Sales (POS) Systems when managing order
• Address customers' queries on different types of beverages
• Recommend coffee-based beverages and teas to customers
• Build good rapport with customers to improve customers' experience
• Follow customer service standards

Coffee Craftsmanship

• Prepare and serve high-quality coffee beverages with precision and consistency.
• Educate customers on coffee origins, flavor profiles, and brewing methods to enhance their experience.
• Address customers' feedback

Roasting and Cupping

• Conduct roasting sessions to develop and refine coffee beans to desired flavor profiles.
• Perform regular cupping sessions to assess bean quality and ensure consistency.
• Maintain roasting equipment and troubleshoot any technical issues.

Requirements:

1. Charismatic individual with service-driven to elevate our guests' dining experiences
2. Excellent customer service and communication skills.
3. Keen interest in or knowledge of the automotive industry, electric vehicles will be an added advantaged.
4. Ability to work effectively as part of a team and manage time efficiently.
5. Willingness to work in shifts, including weekends and holidays.

Join us in redefining coffee excellence and delivering unforgettable experiences to coffee enthusiasts.