Job Title: Arcade Amusement Center Service Crew

Position Overview

As a member of the Arcade Amusement Center Service Crew, you will be responsible for ensuring a fun, safe, and enjoyable experience for all guests. You will assist in the operation of arcade games, provide excellent customer service, maintain cleanliness and order in the facility, and perform various tasks to support the overall operation of the center.

Key Responsibilities

1. Customer Service:Greet and welcome guests upon arrival.
   Assist guests with game instructions, prize redemption, and general inquiries.
   Handle guest complaints and issues promptly and courteously.
2. Game Operation:Monitor and maintain arcade games and equipment.
   Troubleshoot and perform minor repairs on arcade machines.
   Ensure all games are operational and report any malfunctions to the maintenance team.
3. Cash Handling:Operate the cash register and handle financial transactions accurately.
   Process payments for game tokens, tickets, and merchandise.
   Balance cash drawers at the beginning and end of shifts.
4. Facility Maintenance:Keep the arcade clean and organized.
   Regularly sanitize high-touch surfaces and game equipment.
   Ensure restrooms and common areas are clean and stocked with supplies.
5. Team Collaboration:Work cooperatively with other team members to ensure smooth operations.
   Attend team meetings and training sessions as required.
   Assist in special events and promotions within the arcade.

Qualifications

• Previous experience in customer service or a similar role preferred.
• Basic knowledge of arcade games and equipment is a plus.
• Strong communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Ability to perform physical tasks, including lifting and standing for extended periods.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• able to communicate fluently in English and mandarin

Personal Attributes

• Friendly and outgoing personality.
• Strong problem-solving skills.
• Attention to detail and a proactive attitude.
• Ability to work well in a team-oriented environment.
• Passion for providing excellent customer service.

5 days work week available on request