#SGUNITED JOBS - Service Delivery Manager (IT Ops Lead)
ITCAN PTE. LIMITED
5 days ago
Posted date5 days ago
N/A
Minimum levelN/A
- Act as a focal point for all support related queries and issues
- Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Review and approve service request/enhancement effort, schedules and risk plans
- Responsible for resource forecasting and planning
- Plan, track and monitor the tasks assigned to the team leader/ members
- Monitor and improve team performance, providing leadership, coaching, and performance management
JOB SUMMARY
#SGUNITED JOBS - Service Delivery Manager (IT Ops Lead)
ITCAN PTE. LIMITED
Singapore
5 days ago
N/A
Contract / Freelance / Self-employed
#SGUNITED JOBS - Service Delivery Manager (IT Ops Lead)