What You'll Do:

• Manage the day-to-day operations of the section and ensure the KPIs/ regulatory requirements are met
• Responsible for the timeliness and accuracy of EBS bills to customers
• Responsible for meeting the section's KPI, e.g., the monthly closing of billing cycle, process adjustment and refund within 7 business days etc
• Supervise and provide guidance to team members
• Review, propose and streamline work processes for better efficiency and improve productivity/efficiency both internally and cross-teams
• Manage complaints (Internal and external), liaise with relevant stakeholders, conduct root cause analysis and work on process improvement
• Lead end-to-end project management, from analytic, gathering requirements to execution and delivery
• Drive digitization initiatives, including planning, development, and deployment of digital solutions
• Liaise with ITD or/and any other external vendors on system changes and feasibility studies
• Liaise with Principals, vendors and stakeholders on operational matters
• Plan, test, monitor and implement UATs for system change/ projects/ initiatives
• Undertake ad hoc projects assigned from time to time

What You'll Need:

• Degree from a recognised University in a business/technical discipline with at least 2 years of working experience in an IT project environment and/or Utilities Industry
• Possess strong analytical and problem resolution skills
• Possess good communication, interpersonal skills and able to work in a team, preferably with experience in leading a team
• Possess initiative and drive with the ability to work in a fast-paced environment and positive mindset

What We'll Provide:

• Immerse in a positive work environment that promotes/fosters teamwork and collaboration
• You will receive attractive remuneration for good performance.
• You will work in teams that thrive on collaboration for outstanding achievements.

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.