Job Summary/Purposes

Responsible for preparing coffee-based drinks and cocktails, adhering to department guidelines, ensuring excellent customer service, attention to detail, and compliance with operational and hygiene standards.

Responsibilities

• Prepares all beverages, including coffee and cocktails, following company guidelines and product manuals, with a deep understanding of the beverage industry and its trends.
• Provides exemplary customer service, creating a welcoming atmosphere and empathizing with customers to meet their needs.
• Manages opening and closing procedures, ensuring the bar area and equipment are well-maintained and hygienic.
• Ensures the bar is orderly and equipment functions properly, maintaining hygiene standards.
• Handles stock management adhering to hygiene standards.
• Collaborates with service staff and pastry counter assistants to ensure timely service.
• Presents and promotes products to enhance customer interest and sales.
• Manages complaints, escalating to the Caffè manager as needed based on the customer type or situation.
• Ensures proper handover to colleagues in the next shift or day.
• Maintains cleanliness, order, and the pastry shop's image, following company guidelines and reporting maintenance needs.
• Adheres strictly to company guidelines regarding appearance and reflects the company's image.

The activities described above are listed by way of example and not exhaustively.