The Patient Relations Officer serves as the first point of contact for our patients ensuring a

welcoming, seamless and reassuring experience during the patient journey at our centre.

This role is responsible for managing front-desk registration, addressing patient inquiries,

coordinating appointments, and supporting administrative and operational work as

necessary.

The Patient Relations Officer plays a key role in upholding the organization's commitment to

patient satisfaction and service excellence.

1. Patient Interaction & Service

• Welcome and assist patients in a professional, courteous, warm manner.

• Uphold high standards of personal grooming and presentation, in alignment with the

organisation's image.

• Anticipate patient needs and provide proactive assistance to enhance their comfort

and confidence.

• Guide patients through registration, payment, and appointment processes.

• Provide clear information about services, processes, and waiting times.

• Handle patient inquiries in person, over the phone, or via email, ensuring timely and

accurate responses.

2. Appointment & Administrative Coordination

• Schedule and confirm appointments using the clinic's system.

• Ensure accurate collection and entry of patient information and documentation.

• Process payments and issue receipts or invoices as required.

• Maintain confidentiality and security of patient data in compliance with regulations.

3. Patient Feedback & Issue Resolution

• Receive and document patient feedback, complaints, or service issues.

• Resolve minor service issues promptly or escalate complex matters to the Centre

Manager.

• Follow up with patients to ensure concerns are addressed satisfactorily

Qualifications & Experience

• Prior experience in hospitality or healthcare customer

service is preferred.

• Strong command of English; proficiency in additional languages is an advantage.

• Competent in basic computer applications and familiar with patient management

systems.

• Friendly disposition with a customer-centric mindset

• Minimum GCE 'O' Level or Diploma in any discipline.