We are representing our client in the Consumer and Lifestyle sector to expand their Marketing team to hire for an Ecommerce & CRM Executive.

Key Responsibilities:

Customer Engagement & Support

• Manage customer enquiries professionally across email and social platforms (e.g. Facebook, Instagram).
• Handle customer feedback, complaints, and order-related questions.
• Keep clear records of all customer interactions.

Logistics & Fulfillment Coordination

• Work with overseas shipping partners to ensure timely delivery.
• Track orders and support issue resolution for delivery delays.
• Share logistics updates with the internal team.

E-commerce Operations

• Oversee daily tasks on the company's online store, including order management, subscription tracking, and basic backend edits.
• Support customers with payment issues, address updates, and account requests.
• Coordinate across customer support, operations, and logistics teams.
• Maintain and update product pages, ensuring accurate content and listings.

Marketing & Admin Support

• Assist with marketing campaigns, product trials, and event prep.
• Coordinate internal tastings and compile feedback for monthly product curation.

Requirements:

• Diploma in Business, Communications, or Logistics (or relevant field).
• Prior experience in customer service, e-commerce, or fulfillment is preferred.
• Proficiency in reading/writing basic Japanese is preferred to liaise with Japanese stakeholders.

Interested candidates, please apply here.

EA Personnel (Koh Pei Wen)

EA Reg: R23115205

APBA TG Human Resources Pte Ltd

EA License: 14C7275