Position: PR & Citizenship Application Filing Specialist
Location: Jurong East, Singapore (Singapore Office)
Reporting to: Head of Operations

Company Overview

Epica Immigration is a leading Singapore‐based consultancy helping clients secure Permanent Residency and Citizenship with confidence. We pride ourselves on accuracy, efficiency, and exceptional client service.

Role Summary

The PR & Citizenship Application Filing Specialist picks up applications once the document-gathering and data-entry teams have prepared the case. In two stages, you'll:

1. Review & Validate all data fields entered into the ICA e-Services portal.
2. Client Engagement & Submission-walk through the completed form with the client, attach final documents, and formally submit the application.

Key Responsibilities

1. Stage 1: Data Verification
   • Review application entries made by the data-entry team for accuracy and completeness.
   • Cross-check each field against source documents and ICA requirements.
   • Flag any inconsistencies or missing information, coordinating with data-entry colleagues to rectify before client review.
2. Stage 2: Client Review & Submission
   • Schedule and conduct a detailed walkthrough of the pre-filled application with clients, via Zoom or in person.
   • Verify that all supporting documents are correctly attached (file naming, format, order).
   • Make live adjustments as needed, ensuring ICA portal compliance.
   • Submit the final application through the ICA system.
   • Confirm submission success, record references, and update internal tracking systems.

Qualifications & Skills

• Education: Diploma or bachelor's degree in Business Administration, Human Resources, Law, or related field.
• Experience:
  • 1-2 years handling Singapore PR/citizenship applications or comparable regulatory filings.
  • Hands-on experience with ICA's e-Services portal preferred.
• Technical Proficiency:
  • Comfortable navigating web-based government systems.
  • Skilled in Microsoft Office (Word, Excel, PDF management).
• Core Competencies:
  • Exceptional attention to detail and quality control mindset.
  • Strong communication skills-capable of guiding clients through complex forms.
  • Organized, able to juggle multiple cases and tight deadlines.
  • Client-focused, proactive problem-solver.