Job Title: Order Processing Assistant

Location: Pasir Panjang

Working Hours: Monday to Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 1:00 PM

Must be available on Sundays or Public Holidays when urgent customer enquiries or operational needs arise.

Job Responsibilities:

1. Email Correspondence & Order Processing

Respond promptly and professionally to customer enquiries, quotation requests, and order placements via email.

Ensure accurate documentation and timely follow-up for smooth transaction processing.

2. Telephone Support

Attend to customer enquiries over the phone with clarity, professionalism, and efficiency.

Provide detailed product information and assist with any order-related concerns.

3. Order Fulfillment & Logistics Coordination

Assist in packing and preparing customer orders to meet dispatch schedules.

Coordinate with warehouse and logistics teams to ensure timely deliveries.

4. Customer Account & Vessel Management

Serve as the first point of contact for all existing customer enquiries and issues.

Create and manage accounts for new vessels, including registration and administrative tasks.

Organize initial shipment of products and licenses to vessels.

5. Licensing & Certification Management

Manage certificates, licenses, and timely updates to ensure vessel compliance.

Inform customers about chart/software updates and arrange delivery accordingly.

Ensure customers are using the correct software versions for their navigation charts.

6. CRM & Documentation

Log all customer interactions, inquiries, and updates accurately in the CRM system.

Handle installation requests, complete pre-installation checklists, and manage all related administration.7. Customer Engagement & Analysis

Compile and send newsletters to vessels.

Regularly analyze customer chart inventories and provide recommendations for updates or changes.8. Availability for Urgent Requests

Be accessible during weekends or public holidays to attend to urgent operational needs, as required (infrequent but possible).

Job Requirements:

• O LEVEL/A LEVEL/ITE/DIPLOMA
• Prior experience in customer service or a similar role is required.
• Experience in the shipping, maritime, or navigation sector is highly preferred.
• Excellent communication skills in English to liaise with international clients.
• Willingness to work on weekends or public holidays when necessary.
• Training will be provided for candidates without prior maritime industry experience.