Application instructions:

Interested applicants, please apply for this job at this link: https://grnh.se/j3k1yg972us

Responsibilities

We are looking for an exceptional Delivery Manager to join our growing team. Key responsibilities include:

Project Execution & Delivery

• Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
• Lead both project- and program-level engagements
• Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
• Proactively identify and assist in closing expansion opportunities in services and software
• Able to do this at the project level or program level.

Financial & Resource Management

• Manage project budgets of $500k+, ensuring projects remain within scope and budget
• Monitor budgets closely and prepare change orders as needed
• Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
• Anticipate resource availability issues, proactively creating backup plans
• Identify and mitigate resource skill gaps, if applicable

Agile Project Management

• Drive project timelines, prioritizing client need and adapting plans without oversight
• Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
• Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
• Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate

Stakeholder Communication & Reporting

• Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
• Lead status calls, ensuring alignment and next steps are clearly documented
• Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
• Achieve high CSAT scores through excellent project execution and customer engagement

Thought Leadership & Industry Expertise

• Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
• Evangelize Workato's GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
• Articulate Workato's differentiation in the iPaaS space, comparing key product features to competitors

Team Development & Continuous Improvement

• Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
• Contribute 3+ assets per quarter to enhance delivery methodology
• Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion

Requirements

Qualifications / Experience / Technical Skills

• 5+ years of project management experience with a proven track record of success
• 5+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
• Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
• Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
• Demonstrate high energy and have strong project management experience, including:
  - Project scoping & planning
  - Risk & change management
  - Status reporting
• Experience managing enterprise projects within complex, matrixed ecosystems
• Demonstrated ability to grow accounts (ARR) and expansion services
• Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
• iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
• Experience in both project and program management, driving long-term success across multiple initiatives

Soft Skills / Personal Characteristics

• Ability to thrive in a fast-paced, high growth and unpredictable environment
• Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
• Experience in delivering and leading concurrent projects (5+)