Be part of a company that champions service excellence, sustainability, and innovation. With over 30 years of industry experience and a strong culture grounded in integrity and proven best practices, we're committed to creating an environment where you are empowered to grow, take initiative, and make a real impact.

We are looking for a motivated Technical Support to join our team. In this hands-on role you'll be the first point of contact for end-user technical support, assisting in maintaining the company's IT infrastructure and ensuring smooth day-to-day operations. This is a great opportunity for someone looking to build a career in IT with exposure to a variety of technologies and real-world troubleshooting experience.

What You'll Be Doing

• Troubleshoot hardware and software issues via on-site visits or remote access.
• Monitor and update IT support tickets, ensuring timely communication and resolution.
• Escalate unresolved issues to relevant technical teams and follow up with users.
• Maintain and update the IT asset inventory.
• Assist with staff onboarding/offboarding, including account creation, device setup, and basic IT training.
• Help configure and maintain VPN access, LAN/Wi-Fi networks, and shared printers.
• Perform PC imaging, installation, migration, and configuration tasks.
• Support meeting room setup, including AV equipment monitoring and maintenance.
• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.

What We're Looking For

• Candidate must possess either NITEC/Diploma/in IT or equivalent studies.
• 1-2 years' experience in relevant role in the following will be added value.
• Experience and knowledgeable on MS office, Windows OS, macOS & M365 etc.
• Understanding of basic LAN/WAN and Active Directory is beneficial.
• Ability to travel to the client's location or provide support via remote access when needed.
• Strong problem-solving skills and a customer service-oriented mindset.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.

What You'll Gain

• On-the-job training and mentorship from experienced IT professionals.
• Exposure to a wide range of IT tools, systems, and support practices.
• A collaborative and supportive workplace culture.

*Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.