• Customer Relationship Management:

• Act as the primary point of contact for on-site clients, developing strong, lasting relationships built on trust and transparency.

• Conduct regular site visits and meetings with existing customers to understand their evolving needs, address concerns, and ensure satisfaction with current services.

• Proactively gather feedback and insights from clients to inform service improvement initiatives and operational adjustments.

• Handle escalations, resolve issues promptly, and communicate resolutions clearly to maintain customer confidence.

• Develop customer retention strategies and implement best practices to increase satisfaction and loyalty.