Desktop Engineer

Skillset Category\tCommon

Mandatory Skills\tCompTIA A+

Preferred Skills\tProject Administration

Brief Job Description\t

• \tResponsible for the construction, testing, installation,

operations & facility management of client platforms to meet agreed business needs & service levels.

• \tPerform troubleshooting for client platform related problems

• \tRespond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• \tPerform service request related to client platforms.

• \tMonitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• \tInvolve in client platform implementation/upgrade project.

• \tManage client platform implementation/upgrade project.

• \tPerform on research/evaluation of client platform tools.

• \tProvide systems related technical advice to customers or project team.

• \tManage client platform management systems.

• \tManage systems changes through change request process & provide status reports to the relevant parties.

• \tPerform client platform related presales tasks.

• \tGather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

• \tEnsure service level meet requirement. Propose and implement action plan when required.

• \tEstablished facility management standards/best practices to ensure operation consistency across project/facility management teams.