SUMMARY OF JOB CONTENTS

We are looking for a Sales Administration Assistant who is responsible for handling customer inquiries, processing sales documentation, coordinating with internal departments, and maintaining accurate records in the ERP system. By providing timely administrative and customer support, the role contributes to overall service excellence, customer satisfaction, and the operational efficiency of the Sales Administration team.

JOB DIMENSION (SCOPE)

• Respond to customer sales inquiries promptly, ensuring their needs are met efficiently.
• Handle sample receiving.
• Process sales quotations, orders, delivery orders, billing and other sales-related documents, ensuring accuracy and efficiency.
• Manage customer Purchase Orders and customer accounts within the ERP system.
• Proactively monitor pending orders and provide status updates to the Sales Administration Manager.
• Follow up with customers and/or testing departments regarding re-test requests and variation orders.
• Generate and release final test reports to customers.
• Maintain strong customer relationships and deliver exceptional service.
• Assist Sales Administration Manager on generating sales reports and analysis and contribute to streamline the processes.
• Ensure seamless service by supporting colleagues when needed.
• Perform administration tasks and other duties as assigned.

QUALIFICATIONS

• Minimum a Diploma in Business or relevant field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Comfortable working in a dynamic and fast-paced working environment.
• Strong multi-tasking, prioritization, and time management skills.
• Self-motivated, energetic, eager to learn, with the ability to work independently.
• Good Knowledge in ERP system, Google Workspace and Microsoft office e.g. Microsoft Word, Excel and PowerPoint

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